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prompt reply. Beware that the more detailed the description of the problem, the better we
can pin down the cause of your shortcoming. Support Line
617-522-8550
Before you call for
support for our products, help yourself with the following information. It will resolve
most of your possible inquiries. Please turn to the troubleshooting section of your User
Manual for any issue not covered. Use the find button of your browser to search for any
information on this page.
Index
Access control
Ring issues
Wiring for 2 lines
Wiring
My
house is being built. I will have two phone lines, but I want to install the
Ultimatoll box on only one phone line. How do I need to wire my house. Also my phone lines
are delivered in the garage, do I need to install the Ultimatoll box there? Any practical
indication for my electrician?
Wire with CAT5 4-pair
cables. You can either wire home-run or daisy-chain. Home-run most recommended. Home run
to any location close to the phone company head-end connector. Deliver your lines in dual-jack outlets
within the house. One jack for each line in the same outlet.
Use the blue and orange pairs of the CAT5 cables for one line and the green and brown
pairs for the second line. White/blue and blue/white to carry the dial tone, and
white-orange/orange-white as spare. For the second line, use white/green and green/white
to carry the dial tone, and white-brown/brown-white as spare. Then connect all your
pairs at the garage together, color to color. Same exact color together. Be careful not to
mix the colors there. You can just twist together the tips of the wires (although the use
of splicers, a connector or terminal block is most indicated). Don't forget to isolate the
bare wires when you are done.
Then you run a CAT5 cable from the garage to the
outside gray box, if the phone company wires don't get inside the house. You only need to
use two pairs in this cable to connect to your two lines in the gray box. Since your lines
were carried by the white/blue and white/orange pairs, use the same pairs in this cable to
connect to the gray box.
Wiring this way, you can plug the Ultimatoll box in any
line-1 phone jack inside the house. Plug the extension phones through mini couplers to the
same line-1 phone jacks. That's all there is to it.
Note: When you hook the CAT5 to the phone jacks, the order
to follow is:
white-blue => green
blue-white => red
white-orange => black
orange-white => yellow
white-green=> green
green-white=> red
white-brown=> black
brown-white=> yellow
Access control
I share the entry gate with my neighbor who already has entry access
control of the gate through his phone system. How do I connect my system to the gate?
The doorstrike device at the gate can only be connected
to one electrical circuit. You need to run a two conductor wire from the Ultimatoll
box to the strike dry-contact terminals of your neighbor's phone system. Both dry contact
connectors will so be mounted in parallel. His/her electrical circuit will keep powering
the doorstrike, but the doorstrike will respond to either one or the other contact
closure.
My
doorstrike is installed in my front door. I want the doorstrike to latch open without
any pressure or with very low pressure. I have a handicapped relative.
Do not use an AC transformer to
power your strike circuit. Use a DC adaptor rather with proper voltage. The AC transformer
delivers a buzz, which requires the person at the door to push and latch the door open
while the buzz is ongoing. DC power to the strike will latch the door open at a stroke.
Download peripherals hook up
diagrams.
Ring
I installed my Ultimatoll
unit. The intercom and everything else works fine. But the incoming calls will ring only
once and then stop.
This problem is caused by an excess of total REN on the phone line. There is a number
which characterizes the ringer load that a phone
set
puts on a phone line. This
number is written at the bottom of each phone
set
or
accessory
and is called Ringer Equivalence
Number (REN). Adding together all REN of phone equipments installed on a phone line
(phones, modems,
wireless
jacks,
etc.), the total REN must not exceed 5.0. If it does, the Central
Office (CO of
local
phone company) will truncate the ring signal shortly after it begins.
The sum total of the Ultimatoll REN, which is 0.6, plus those of all the phone
appliances that you have currently installed must not exceed 5.0. If your total REN is
nearing 5.0, you may notice that the incoming calls sometimes go normally thru but some
other times they may be truncated. Also note that in some areas the total REN
allocated by
the CO is 4.0.
The Ultimatoll also has protection switching on intercom calls for its own. Please
remove from the installation all old bell-ringer type of phones. Their REN is usually high
(1.0 or over with ring spikes) and will cause the Ultimatoll to fire the protection
switching and truncate the intercom calls. The protection switching of the Ultimatoll does
not operate for incoming CO calls, only for intercom calls.
Whenever you reach the REN limit of 5.0 but need to install more phones, please
choose phones with low REN (0.1, 0.2, 0.3, etc). Choosing phones with REN of 0.0, which
are not at all uncommon, will allow you to install any number of phones on your system.
Note that some phones will have two REN numbers, each corresponding to a position of the
ringer-volume selection switch. See a special selection of phones with low REN
available at most retailers. These will typically allow you to install a large number of
phones with the system without exceeding the allocated REN.
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